Conflict at work can be physically and emotionally exhausting, regardless of one’s involvement. These conflicts are often the result of poor communication, presenteeism, absenteeism, inaccurate or different perceptions, previous disputes that escalate because they were never resolved, and other factors. The stress can affect everyone on your team – from volunteer to board member and every other person with whom the conflicting parties interact. In worst-case scenarios, team members take sides, and the department is divided. Successful conflict management does not eliminate conflict. Instead, it reduces its harmful effects and maximizes its useful ones.

Objectives:

•Help participants understand what conflict is, how it shows up, and how we respond to it.

•Identify specific behavioral responses to conflict and teach participants how they can begin to evolve those responses.

•Identify and practice ways to have successful conflict conversations as a colleague, manager, supervisor, or team lead.

       Kenya Salaudeen, Founder of Agree to Agree, is a Human Resources Consultant, Conflict Coach, Family, Relationship, Small Business, and Workplace Mediator, and Expert Trainer. With nearly 25 years’ experience as a human resources executive and management consultant, Kenya provides consultation for strategic planning, employee and labor relations matters, talent sourcing, on-boarding and off-boarding, recruitment and staffing, and policy, process and systems design. Through professional coaching, she helps individuals meet their professional and personal development goals.

       Kenya holds a BA in sociology from Hunter College, graduated summa cum laude with an MS in organizational leadership from Mercy University and is currently pursuing a Doctor of Business Administration in industrial/organizational psychology at National University. She lives in New York’s Lower Hudson Valley with her two sons and three dogs.